Status Disclosure | FTR Performance

Information Notice
About our Consumer Credit Service
1. The Financial Conduct Authority
The FCA is the independent regulator of financial services. This document is given to customers considering buying
certain financial products. You need to read this important document as it explains the service we offer.
2. What products do we offer, and from whom?
We only offer products from a limited number of lenders.
3. Which services will we provide you with?
You will not receive any advice or recommendations from us in relation to finance. We may ask you certain questions to
assist us in narrowing down the selection of products that we will provide you details on. We may use this information to
conduct a soft credit search to assess your eligibility for credit products. You will then need to make your own choice about
how to proceed. Once we submit your application to a third-party credit provider, they may conduct a hard credit search
which can negatively impact your credit score. We will always provide you with both the advantages and disadvantages of
the product types that are available to you. We are not an Independent Financial Advisor (IFA).
4. What will you have to pay us for our services?
We will not charge you a fee
The lender may charge their own fees. These may include, but are not limited to documentation fees, option to purchase
fees, excess milage charges or administration fees but this information will always be provided to you in the quote that we
provide. You will receive documentation from the credit provider before proceeding with any financial product which will tell
you about any fees relating to it.
We do not charge fees for our services however we will be paid a commission by the lender for the introduction that we
make to them. This is a financial incentive but also to facilitate the administration of the application. We will discuss
commission arrangements with you but have also provided as much information as is currently known here.
As we are a credit broker and have a commercial relationship with the lender, the introduction we make is not
impartial, but we will make introductions in line with your needs, subject to your circumstances.
Commission received could be a flat fee or a percentage of the finance amount, depending on the lender.
For your reassurance, all the lenders we work with could pay commission at different rates, but the commission we receive
does not influence the interest rate you will pay. The commission value may be unknown until the application has been
agreed in principle but will be disclosed to you prior to you entering into a finance agreement. This may or may not affect
the total amount repayable. The lender will disclose this information before you enter into an agreement.
If you wish to obtain impartial advice on the full range of potential finance options that may be available to you, you will
need to make your own arrangements but are free to do so as part of the purchase of your vehicle.
To proceed with your application, you must confirm your understanding of these conditions and provide your explicit
consent for us to receive a commission for the introduction as detailed above. You can do this by signing the end of this
document and returning a copy to us.

FTR Performance Ltd t/a FTR Performance. FTR Performance Ltd are authorised and regulated by the Financial Conduct Authority, FRN: 813992. You can check this on the
Financial Services Register by visiting the FCA’s website at register.fca.org.uk. All finance is subject to status. Terms and conditions will apply. Applicants must be 18 years or
over. We act as a credit broker and not a lender. FTR Performance Ltd is registered with the Information Commissioners Office under number: ZB401488.

We will ensure you are provided with all the information required to make an informed decision for your individual
circumstances. If you would like to find out more about the commission that we earn, specific to your introduction to the
lender, please let us know and we will be happy to provide this information prior to the agreement being agreed.
Who Regulates Us?
FTR Performance Ltd are authorised and regulated by the Financial Conduct Authority, FRN: 813992. You can check this
on the Financial Services Register by visiting the FCA’s website at register.fca.org.uk. All finance is subject to status.
Terms and conditions will apply. Applicants must be 18 years or over. We act as a credit broker and not a lender. FTR
Performance Ltd is registered with the Information Commissioners Office under number: ZB401488.
6. What to do if you have a complaint
Delivering excellent service to our customers is our number one priority at FTR Performance Ltd. However, we do
recognise that things may occasionally go wrong, and you may feel you have cause to complain. Receiving your feedback
is important to us as it enables us to learn from any mistakes and, where possible, to improve our service. You can raise a
complaint with us by email, phone or letter using the following contact information
In writing: 171 West Street DUNSTABLE LU6 1PD
By email: [email protected]
By phone: 07834411634
How we will handle your complaint
We Will:
1. Endeavour to resolve your complaint as quickly as possible.
2. Acknowledge your complaint promptly and in writing (usually by email but we are happy to adapt to your
communication requirements).
3. Provide you with a final response to your complaint within 8 weeks of receipt.
If we cannot reach a resolution a. If you are dissatisfied with our response, you can refer your complaint to the Financial
Ombudsman Service (FOS). You must do so within 6 months of our final response. The Financial Ombudsman Service is
free and impartial, and you are entitled to contact them at any stage of your complaint. More information can be found at
www.financial-ombudsman.org.uk If you have a complaint about your lender a. You can also raise a complaint directly with
your lender. The complaints process for your lender will be set out within the agreement you have with them. If you have
any questions or require any assistance with this, please let us know.
7. Products On Offer
For regulated products
We are only able to offer finance products from our affiliated providers. Credit agreements offered to private individuals or
natural consumers are protected under the Consumer Credit Act 2006. Any complaints you have relating to regulated
finance products afford you the right to contact the Financial Ombudsman Service (FOS), who offer impartial advice free of
charge.
For non-regulated products
Unregulated products such as finance with limited companies, or non-insurance warranties, are not regulated by the
Financial Conduct Authority (FCA) and therefore are not under the remit of consideration from the Financial Ombudsman
Service (FOS). These products are not regulated under the Consumer Credit Act 2006.
8. Additional Assistance
If you have any communication requirements or additional needs that we need to be made aware of, to ensure your
journey with us is as smooth as possible, please get in touch using the details below or speak to your account manager.
All information shared will be held confidentially and in line with our privacy policy.
In writing: 171 West Street DUNSTABLE LU6 1PD

By email: [email protected]
By phone: 07834411634